Trama
The Department of Complaints is a one-stop shop for when the white goods go wrong, the warranty's not watertight, or the computer says No. Consumer journalist Harry Wallop leads a team featuring tech expert Lucy Hedges, with scientists Fran Scott and Steve Mould in the product-testing lab, as they bring companies to book on behalf of consumers with a problem and nowhere else to go. This programme features a glass table that spontaneously shattered; a washing machine costing more to repair than to replace; and a wedding dress that fell apart before the big day.